Terms & Conditions Flaming Hot Rewards
The Flaming Grill rewards programme (“Scheme”) is operated by Spirit Pub Company (Managed) Limited (“us, our, we”) whose registered address is Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ. Registered Company Number: 5269240
We reserve the right to issue, withdraw or cancel Reward Card Accounts, in whatever form and/or remove a member from the Scheme at any time where there is reasonable belief of:
- any abuse or attempted misuse of the Scheme;
- any breach or attempted breach of these Terms and Conditions;
- any behaviour relating to the Scheme or us that involves theft, misconduct, fraudulent or criminal activity, abusive or offensive behaviour or supplying false or misleading information.
We may cancel, alter or withdraw the Scheme at any time on giving reasonable notice; such changes will be posted on www.flaminggrillpubs.com/rewards. For all enquiries please visit http://www.flaminggrillpubs.com/about/contact.
All members must be resident in the UK and be aged 18 years or over to participate in the Scheme. The Scheme does not operate in Scotland.
Your membership of the Scheme and your reward card, in whatever form, is not transferable, and cannot be copied.
Our staff can participate in the Scheme and can use their reward card in conjunction with their staff vouchers. Points will be allocated after the voucher discount has been applied.
REGISTERING YOUR REWARD CARD
Cards should be registered by completing the personal details section at the point of sign up. Manual registration of cards in pub may take up to 21 days to be completed.
Any changes to the personal details provided should be updated by accessing the account online. We cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details.
As a member of the reward card scheme you agree that we may contact you with a monthly email statement relating to your account.
If you have elected to hear about our latest offers via email or SMS, please allow 21 days from point of signup to receive your Email Club welcome voucher.
Member can collect points on all goods (except for purchases made online, the value of rewards and promotional activities redeemed, tobacco, tobacco related products or gaming machines i.e. “Qualifying Transactions”) purchased in participating Flaming Grill pubs (i.e. “Participating Outlets”). We reserve the right to substitute or remove Participating Outlets and goods, or certain promotions or dishes that are available for points collection, at any time.
Members must present their card at the point of payment in the Participating Outlet in order to collect points. Should a member have forgotten their card, points will be lost and cannot be redeemed at a later date.
Each member will receive 5 points for every £1 spent on Qualifying Transactions in Participating Outlets. The amount of points awarded may change at any time.
Once 250 points is accumulated these points will be converted into a £2.50 reward, which will be added to the reward card and the points balance reduced by 250.
Members may receive bonus points when registering their reward card.
Further bonus points may be allocated to your account at any time at our sole discretion.
Please allow 48 hours for points and rewards to be allocated to the account. Once the account has been activated points can be viewed online or by asking a staff member in our Participating Outlets.
Points are personal to the individual account holder and cannot be grouped with points earned by another account and redeemed together. Points are also non-transferable from one card to another.
Points and Rewards cannot be transferred to others or used for commercial purposes or exchanged for cash.
In order to redeem the rewards you have collected you must register your Reward Card by any means stated in the section “REGISTERING YOUR REWARD CARD”.
Rewards are valid for six months from the date of issue. Any rewards not claimed in this six month period shall be removed from the card. 250 points must be accumulated before a reward is added to the account. Points will not be redeemable unless they are converted into rewards.
We will not exchange points or rewards for cash.
Rewards cannot be redeemed for purchases made online, the value of rewards and promotional activities redeemed, tobacco, tobacco related products or gaming machines.
Points allocated to the account will remain valid for two years as long as each account is used at least once in every 12 month period. Any account unused for 12 months will be closed and any points/rewards will be forfeited. Points/rewards cannot be reinstated.
Points and Rewards can only be collected, held and redeemed in accordance with these Terms & Conditions; otherwise the points will be deemed to be invalid and cannot be redeemed
USING YOUR REWARD CARD
Your reward card is not a credit card, charge card or debit card, it cannot be used for commercial purposes and the value of the points and rewards on your reward card cannot be exchanged for cash.
Any promotional offers should be presented to the Participating Outlet at the point of payment for each transaction; reward card points or rewards can be redeemed at the same time.
You have the right to cancel your participation in the Scheme at any time by contacting us by telephone on 0333 800 6605 between the hours of 9am-6pm Monday-Friday, or any time via email http://www.flaminggrillpubs.com/about/contact/. You can also write to us at Guest Services, Spirit Pub Company PLC, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
On cancelling a membership each account will be cancelled and all points and rewards accumulated at the time of cancellation will be forfeited.
LOSS, THEFT OR DAMAGE
In the event of loss, theft or damage a new card can be collected from the nearest Participating Outlet. The new card can then be activated either online or by calling our Guest Services team on 0333 800 6605 between the hours of 9am-6pm Monday-Friday.
Complaints regarding any element of the Scheme should be submitted in writing to Guest Services, Spirit Pub Company PLC, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ or via email email@example.com.
All complaints will be subject to our Complaints Procedure which will be provided to you on your request.
If you need assistance or have any enquiry relating to your membership of our Scheme, please refer to the help section on our website www.flaminggrillpubs.com/rewards.
You can also email firstname.lastname@example.org, or call our Guest Services team on 0333 800 6605 between the hours of 9am-6pm Monday-Friday.